Shipping & Returns


We ship internationally, but currently only to the UK, Channel Islands, Europe and the USA.

If you have a question about delivery outside of the above locations please email us at hello@ostens.com

Certain products can not be shipped to particular locations, such as California, Japan, China and LATAM, this is because certain ingredients are prohibited in those markets.

We will endeavour to deliver orders within 3-8 working days (however, such timescales are not guaranteed delivery times and should not be relied upon).

Standard UK shipping (for orders under £100): £5.00
Standard UK shipping (for orders over £100): FREE
Rest of the World Shipping: £15

If you order products from our site to be delivered outside the UK/EU, they may be subject to import duties and taxes, which are levied when the delivery reaches the specified destination. You are responsible for the payment of any such duties and taxes. Please keep in mind that we have no control over these charges and cannot predict their amount.

Returns Policy

We hope you fall in love with our fragrances but if for whatever reason you are not happy, please contact us within 14 days to arrange a return (this does not affect your statutory rights). You can contact us on hello@ostens.com

Upon delivery of the Products to you, we will provide you with sufficient information to enable you to exercise your statutory right of cancellation and to address any intended cancellation to the correct addressee or to return or exchange your Products. For further information, please see the Your cancellation right and the Your other statutory rights to return products under the Consumer Rights Act 2015 sections within these T&Cs.